Frequently Asked Questions

Find answers to common questions about our home decor and accessories

What materials are used in your photo frames?

Our frames are crafted from premium materials including silver plate, fine enamels, and sustainably sourced woods, all finished with our signature grey velvet backing.

How should I clean my Addison Ross lacquer trays?

We recommend wiping lacquer items with a soft, damp cloth. Avoid abrasive cleaners or submerging in water to preserve the high-gloss finish.

Do you offer gift wrapping services?

Yes, all orders can be beautifully gift-wrapped in our signature Addison Ross packaging with an optional hand-written note.

Can I order custom-sized frames?

Currently, we offer a wide range of standard sizes. For bespoke corporate orders, please contact our concierge team.

Are your candles made with natural wax?

Yes, our luxury scented candles are poured using a proprietary blend of natural waxes to ensure a clean, long-lasting burn.

Do you ship internationally?

We ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.